SHIPPING AND

RETURN POLICY

  1. We are governed by the national and international norms of shipment of merchandise of the transporting companies with which we transport.

  2. We are not responsible for the policies of each country at the time of entry of the merchandise in matters of tariff costs, special taxes, seizure of merchandise or other subject. Check these matters in your country before ordering any merchandise.

  3. We are not responsible for damage, total or partial loss of the merchandise sent, we give proof and faith of the shipment and perfect condition of the merchandise, the losses or damages must be claimed directly with the carrier company.

  4. Delivery times will depend exclusively on the carrier, we will comply with the shipment and provide you with a guide number for tracking and verification.

  5. Shipping costs estimate packaging and package placement in the transport office. The costs correspond to a standard of minimum weight of merchandise for national or international shipments.

  6. We do not refund money or remail for loss, partial or total damage to the merchandise.

  7. Check what you order in our store before paying, because that is exactly what we will send you. We do not accept return of merchandise due to confusion or misunderstanding in your purchase. Our products are properly labeled and properly illustrated in our store.

  8. None of our products (physical or digital) or services are eligible for money refunds, returns, exchanges, changes or alterations.

  9. All purchase receipt is sent digitally in PDF format to the email account provided by the buyer.

  10. Promo codes or coupons can be included in the packaging, however we always send these via electronic mail in case of losses. You should know that promotional codes or coupons are not cumulative with each other or any other offer or promotion. These can only be redeemed on the store page just before complete your order and totalizing your purchase. Once you complete your purchase it will be impossible to redeem this manually. The coupons can not be used after their expiration date. The coupons are for personal and non-transferable use, each promotional code given is linked to the registered user on our website. The improper use of a coupon by infringing these guidelines will automatically result in cancellation without right of claim.

  11. Our packaging is uniquely and carefully designed for each product, labeled and delivered directly to the transport company with all the indications of care.

  12. We only ship to destinations supported by our transport companies. Before ordering, check if your destination has coverage.

  13. Any questions about your shipment or merchandise tracking contact shakuhachicolombia@gmail.com

  14. The hours of tutoring and / or evaluation via skype that apply for membership plans in downloable home study courses, expire in the time indicated in each product at the time of product purchase. These can only be accumulated if you buy a new membership package before the date of your previous membership pack expires and the new expiration date will depend on your new membership.

  15. After you buy a study membership and establish a schedule, it can only be rescheduled if it is in the possibilities of room in our agenda. We can do our best to change your dates, however we do not guarantee that this will happen.

  16. All class or session in person or remotely can be rescheduled with a time of 48 hours before the class. After this time the session will be checked as not attended classes without option to be scheduled on another date.

  17. These policies are subject to change without notice. We will inform publicly and through the respective contact channels if any change in our policies has arisen.

Shipping and Return Policy Privacy and Data Policy  |  Members Agreement

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