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CONTACT
We strive to answer all email support requests as soon as possible.
We do not operate as a 24 hour help center. Our hours of operation is listed below in Colombian time (GMT-5). Please note, it can take up to 1-2 business days for a response as we do answer requests in the order they are received:
► Mon-Fri: 10:00 to 17:00
Student admissions and other educational matters
Shakuhachi study program.
If you wish to apply for admission and enrollment in our shakuhachi master course, please send a formal letter of introduction (in English or Spanish only).
To validate documentation issued by us (such as rank diploma and certificates of studies in progress), please contact us here.
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Booking & Management
Recitals / Workshops / Lectures / Master Classes
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Flute Store - Orders, inquiries and repair service
If you are thinking of purchasing one of our flutes and have any questions please contact us for personalized advice. If you have any inconvenience with your purchase process or current order, special request for custom-made shakuhachi, payment method or would like to request a repair, please contact us through this official channel. Contact us for a restoration and repair diagnosis for our flutes. We do not evaluate, repair, or vouch for the quality of flutes not of our Zapata brand (T&C apply).
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Trust & Safety
Please report any instances of unauthorized use or infringement of our registered trademarks, including design plagiarism, product counterfeiting, or unauthorized alterations. This also includes impersonation, fake certifications, false representation of our system or its teachers, and unauthorized copying or distribution of our study material.
Please describe the situation clearly and provide any relevant links for verification. Your report will be treated anonymously and your personal information will not be published.
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Compliment & reviews
If you would like to congratulate us or leave a review of our instruments, products or educational services, you can do so by clicking on the following link..
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