​SHIPPING POLICY
 

1. We are governed by the national and international norms of shipment of merchandise of the transporting companies with which we transport.

2. We are currently experiencing shipping restrictions for the following regions: Russia.

3. All international shipments are made by recognized and private companies such as UPS, DHL and FEDEX in certified mail, fast, secure and trackable by web to your destination. We never use any other type of shipping service. For national shipments in Colombia we use certified private companies.

4. We are not responsible for the policies of each country at the time of entry of the merchandise in matters of tariff costs, special taxes, seizure of merchandise or other subject (you are responsible for the payment of taxes in your country on the merchandise purchased). Check these matters in your country before ordering any merchandise.

5. We are not responsible for damage, total or partial loss of the merchandise sent, we give proof and faith of the shipment and perfect condition of the merchandise, the losses or damages must be claimed directly with the carrier company.

6. Delivery times will depend exclusively on the carrier, we will comply with the shipment and provide you with a guide number for tracking and verification.

7. Shipping costs estimate packaging and package placement in the transport office. The costs correspond to a standard of minimum weight of merchandise for national or international shipments.

8. Offers for free shipping are governed by the terms and conditions of that offer advertised on the page that promoting it. Our shipping and returns policy also applies on any shipping offer.

9. Our packaging is uniquely and carefully designed for each product, labeled and delivered directly to the transport company with all the indications of care.

10. We only ship to destinations supported by our transport companies. Before ordering, check if your destination has coverage.

11. Any questions about your shipment or merchandise tracking contact shakuhachicolombia@gmail.com

 

PAYMENT AND ORDER PROCESSING

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1. Your order will be processed and completed only when your full payment is credited to our account, regardless of the payment method you have used (Read about possible payment hold periods at paypal and how to speed up its release). This means that your order will not be shipped, or your online study products will not be activated until your full payment is credited to our account.

RETURNS
 

1. We do not refund money or remail for loss, partial or total damage to the merchandise.

2. Check what you order in our store before paying, because that is exactly what we will send you. We do not accept return of merchandise due to confusion or misunderstanding in your purchase. Our products are properly labeled and properly illustrated in our store. As well as each flute has real photographs of the product, and an audition video demonstrating the quality, perfect tuning, performance and sound characteristics of each instrument (such as resonance and timbre).

3. None of our products (physical or digital) or services are eligible for money refunds, returns, exchanges, changes or alterations.

4. All purchase receipt is sent digitally in PDF format to the email account provided by the buyer.
    

OFFERS AND PROMOTIONS
 

1. Promo codes or coupons can be included in the packaging, however we always send these via electronic mail in case of losses. You should know that promotional codes or coupons are not cumulative with each other or any other offer or promotion. These can only be redeemed on the store page just before complete your order and totalizing your purchase. Once you complete your purchase it will be impossible to redeem this manually. The coupons can not be used after their expiration date. The coupons are for personal and non-transferable use, each promotional code given is linked to the registered user on our website. The improper use of a coupon by infringing these guidelines will automatically result in cancellation without right of claim.

STUDY MEMBERSHIPS, CERTIFICATIONS AND TUTORING
 

1. All study membership plans can be found on this page. These plans require a recurring payment to facilitate financially your study. Once the plan is taken, it cannot be cancelled and the payment commitment is maintained until the total payment is completed in the remaining months. If your payment has not been made in any billing period, automatically your access to classrooms and member benefits will be suspended. 

2. The expiration period for tutoring hours that apply in study membership plans of the shakuhachi master course, expire with the time of each membership plan. These can only be accumulated if you purchase a new membership package before the expiration date of your current membership plan, and the new expiration date is taken from the new membership plan.

3. The tutoring hours that are included in the membership plans must be used within the maximum duration of each plan. If the hours are not used within this time they will be removed from your classroom and plan. Monthly scheduling times for tutoring hours must be respected according to each plan. 

4. Each membership plan will enable study cycles and levels as you complete each one. You will not be able to access a study cycle without having passed the previous one.

5. Each level must be certified, this means that every 3 cycles you can request a level assessment. Once you exceed the certification, you will be able to access the next level of study cycles. There are 4 certifications in total. You must pay a fee for each examination and you will be given a certificate for each level.

6. Full instructional licenses (Menkyo Kaiden) are only given to those who have passed the 10 levels of the master course and have completed and passed the two final study cycles of the teacher training course. Demonstrating their suitability and skills as teachers of our Mumon Ryu teaching-learning system and methodology.

7. After you buy a study membership and establish a schedule, it can only be rescheduled if it is in the possibilities of room in our agenda. We can do our best to change your dates, however we do not guarantee that this will happen. Each membership plan has an expiration date. You must use the study material and tutorial sessions during this period of time. Once the membership period ends, it will not be possible.

8. If your member account is inactive for more than 6 months after the expiration date of your membership, it will be canceled. If you want to re-enter to the study progarm and online classroom, you must reapply for membership by purchasing a new study plan.

9. Accounts with a period of inactivity greater than 30 days due to non-use of the online classroom, study cycles or accumulated tutoring hours, will present an automatic blocking, which does not freeze in any case the membership time taken.

10. For your security, accounts that register logins in multiple locations or from unrecognized devices will be automatically blocked. You must report this activity to be unbaned.

11. All classes, video study feedback,  and personalized tutoring (1-on-1) either in person or remotely can be re-scheduled with a time of 48 hours before the class date, after this time the session will be given as an unassisted class, without the right to be scheduled on another date. Each package of study tutorial sessions has an expiration date, you must schedule these before the plan expires. On the contrary, a group or webinar course cannot be canceled once you book, there will be no refund if you do not attend the event. Only personalized sessions and 1-on1 tutorings can be rescheduled in the stipulated time. Video study feedback sessions require student submission of a video prior to the scheduled review date for the student, make sure you have the video ready before booking your review.

12. Every member must know and accept the membership agreement. Filling out and approving the respective form.

13. Every member or user of this website should know and accept our privacy policy.

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FREE TRIAL COURSE
 

1. This course is considered a temporary membership and is governed by our policies and membership agreement.

2. This introductory course is a limited version of cycle 1 and is activated free of charge to those who buy a flute from our store and request to participate freely in this study offer.

3. The trial period starts since the date of flute purchase and expires after 30 calendar days.

4. It is the responsibility of each participant to manage the membership request in this link and follow the classroom activation instructions.

5. The course can be canceled at any time if our administration considers it and the user breaches any of our policies.

6. This limited version course gives the possibility of being upgraded to the complete version of cycle 1 before the expiration of the trial period.

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SCHOLARSHIPS

The special scholarship program for the study of shakuhachi consists of offering up to 100% free introductory course for 3 months, extendable up to 1 year of study depending on the student's commitment and performance. It may include a special discount for the purchase of the instrument.

To apply, the applicant must send a formal letter of introduction with all his or her personal information, describing why he or she should be considered for this scholarship program. For further information, please click here.

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AUTHENTICITY OF PRODUCTS

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Our original workshop flutes are free of carcinogenic or allergy-causing products. We are not responsible for products with alterations, defects or counterfeits purchased from unauthorized stores. Please verify the authenticity of our products before purchasing.

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MISUSE OF THE BRAND

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The use of our brand, texts, images of products, lines or references without proper authorization is completely prohibited. Understanding this as an unauthorized representation of our educational products or flutes. Any modification in the design of a flute for resale without making the due exception that this modification does not belong to the original production standard of our workshop is totally prohibited.​

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These policies are subject to change without notice. We will inform publicly and through the respective contact channels if any change in our policies has arisen.

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